What is Predictive Dialler Software?

The myriad of offers for Predictive Dialler Software is baffling and will surely spark even the savviest and most tech aware businessman’s curiosity because in reality, its purpose and features remain unknown to a vast majority of people, despite the fact that they are widely used in business-client communication.

Description

To lay confusion to rest, Predictive Diallers are outbound call processing systems specifically designed for elevated levels of activity and are proven cost effective solutions for contact centres. Not to be confused with ‘automatic phone dialler’ or ‘preview dialler’, which allow you to manage salesperson’s calls, a predictive dialler is capable of automatically making telephone calls to a list of numbers, screening any irrelevant or unfeasible calls such as the ones that return busy signals or answering machine messages. The diallers will then connect the customers with assigned representatives and will repeat the process to maximize the company’s potential for dealing with a high volume of calls, improving employee productivity.

Types

There are various devices that will perform similar actions, such as off-the-shelf modems and bygone telephony boards, but the high maintenance costs and prices involved make them inefficient. Predictive Dialler Software, on the other hand, is at the forefront of telemarketing, survey, payment collection and service follow-up solutions, as it bypasses up-front capital expense and consistent resource-drenching costs of hardware-based diallers.

As such, there is a large array of hosted dialler software available on the market, for instance, the ability to integrate with CRMs, with dashboards and customer reports, real-time caller count, average handle time reports, tablet and mobile app features, lead generators and so on. Bursting at the seams with forefront technological features, this software is absolutely vital for contact centres that need to be in permanent contact with their customers.

Regulation

In the UK, predictive dialler technology is regulated by Ofcom to abandon no more than 3 per cent of its answered calls on a daily basis. The regulatory authority also mandates that a call should be considered ‘abandoned’ if an agent or caller is not assigned to the call within 2 seconds. In such cases, an automated message is to be played to the customer, in which the identity of the company, the purpose of the call, as well as a standard rate or a free phone number to call back should be provided. Further prohibition applies to the content of the message, in that there should be no form of marketing included. Additionally, the call back number given to the customers is to provide him with the opportunity to have their numbers removed from the calling list and the conversation must be entirely void of marketing content. Additionally, the ‘abandoned’ calls must not be redialled until 72 hours have expired, unless an agent is assigned.

Advantages Of Predictive Dialler Software

The obvious advantage of using Predictive Dialling Software is the fact that a consistent flow of outbound calls are made, keeping agents constantly busy and productive, increasing call turnaround and allowing contact centres to maximize their output, attracting more and more clients and customers. What's more, these systems will automatically. By recording important information concerning agents' performance, the system also ensures that their efforts are rewarded based on report results, consequently maintaining company standards and improving quality performance indicators. Additionally, by avoiding unfeasible calls, contact centres avoid dealing with disgruntled clients who appreciate a peaceful, quiet life, free of distractions such as constant telephone rings.

Intel's New 800 Gbps MXC Cable Will Speed Up Data Centers

Intel's Silicon Photonics project will be come to the end of reality. Famous for gorilla glass manufacturer Corning will sell the cable, which then allow in a data center bendable connections with up to 800 Gbit / s . Intel's MXC cables are gradually becoming a reality. The Silicon Photonics technology is to be brought in the third quarter of 2014 to the market and sell it according to some media reports.

Upto 300 meter long cables with a data throughput of 800 Gbit/s are possible now with these. To achieve high speeds Intel is by the dozen bundle glass fiber strands into a single cable and reach as per direction 800 Gbit/s output. The bundling of strands in it is nothing special. For a long time, there is the problem of insufficient bandwidth over fiber, so about QSFP was developed as a standard, the switch and server connections with 40 Gbit / s allows using Ethernet, the data direction uses two fibers and also for other standards such as Fiber Channel is used.

The enormously high integration of Intel, however, is something special and should be affordable anyway. Whole 64 fiber connections means Intel is in a small plug. Currently, just 25 Gbit / s per fiber are provided. When calculated the 1.6 Tbit / s that go in full duplex mode over the cable or rather the wiring harness. Intel is already planning to double the bandwidth to 50 Gb/s on each direction and then 1.6 Tbit/s can be reached. A high degree of integration is not only in the cables necessary, but also to the transceiver section. Intel also promises an easy deploy ability.

The cables may be more bent than conventional fiber optic cable. The bending radius is specified with only 7.5 mm. Also, foreign bodies can no longer influence the signal quality, since the light beam was increased. The Intel has been presented at the recent Intel Developer Forum in September 2013. It is part of the field Silicon Photonics and provides a connector with the name MXC.

Multimode fibers are used, which are commonly used for short-range and 1310 nm wavelength light. The cables are to be used primarily for connections in data centers. For more information on MXC - compounds can be found in an older MXC White Paper in PDF format from Intel and Corning.

Clearview Clio, Hardly Noticeable

Clearview Clio is a one of the best novel gadget in the living room; a device which is hardly noticeable Space filling staff panoramic sound to Clio deliver according to the manufacturer Clearview . Here, the speaker may looks unimpressive but it is almost invisible in your living room.

Visually, it blends with the environment and adapts to any background. For most of its surface is made of plexiglass. The one millimeter thick slice is used as a membrane which oscillates on both sides and so will be able to fill a space with a stereo sound.

 The piezo - electric driver that will enable those acrylic membrane vibrations are hidden in not noticeable stand, which is produced in the colors of silver, bronze and anthracite. Despite its small size of only 23.5 x 32.1 x 9.5 centimeters Clio is a clear, more powerful amazing sound producer with lot of bass.

For the low notes a downward bass speaker makes a diameter of 5.1 centimeters. An audio source can be connected via a 3.5-millimeter jack on the Clio, or via Bluetooth version 2.1. Up to eight audio sources can be connected via Bluetooth with the Clearview Clio speakers, including Smartphones, tablets and computers.

Android Powered Soap Smart Router To Operate At Your Fingertips

This router is operated by touch screen and to be designed as more user friendly than any other Routers. The router is going to play a dominant role in our homes. The Router is a middleman between the Internet and all other connecting devices in the home or office who want to access it. Most of the set up of the router is only once and then hope that they never have to do something about it unless otherwise needed to modify.

The Soap smart router will now not very much can, but has also remain particularly easy to use. It is powered by Android and thereby controlled by Smartphone, tablet, PC, or in the top model with an integrated touch screen 7 inch wide. The Soap router sees itself in addition to the traditional Wi -Fi up to the latest standard 802.11ac also on numerous wireless protocols that are required for some smart light switches, light bulbs and similar devices.

These include Zigbee and Z -Wave. And for those who prefer the classic cable there are four Gigabit Ethernet ports in the face. Above all it is designed by creators to safety of the user; more precisely the user can specify which web sites may be called in just like "white list” or which are not to be called in "blacklist". You can set access restrictions, and can even see who is looking at what is on the net for children in the household. In addition, the router Soap protects loud its inventors also against “threats from the network“. He is making fools of, for example, hackers, in which he feigns vulnerability, which is none at all.

Malware and phishing attacks it filters according to the maker of active. These features, however, are neither new nor sensational; many routers offer these and other things. The Soap settings can be do via Android and touch screen very easy and can use many of the features. In addition to the touch screen you can use the soap also as a Smartphone app that will give it for Android and the iPhone.

And who wants to save a little money, can order now the Soap model called Soap Essentials which is available without display. Soap Touch is of 135 Euros and the devices will be available in the market from October 2014. Now the project is of Kick starter and need more finance.

Earclip type Wearable PC

Japanese scientists developed a computer available to users as an ear clip or a headset that can wear on your head. The device can be controlled with an eye wink or with the tongue.

It is a remarkable device, at first glance it looks like a large hearing aid or a headset for your cell phone, but it is a small personal computer that Kazuhiro Taniguchi has evolved from the Hiroshima City University with his team. Currently it is in test phase. The 17 -gram device should be equipped with Bluetooth, among other things, it has GPS and data storage, speakers and microphone feature.

It can be able to connect to a mobile device; the operation can be controlled with the facial expressions or mouth, for example, on the movements of the tongue or raising an eyebrow. Apparently corresponding sensors can detect muscle movements and act accordingly to the command. The hands of the user need not require navigating in any case for the operation of the system, for example, when climbing or on a motorbike could use and should also be suitable for people with disabilities, the makers advertise their prototypes.

It is similar to Google Glass in which a small computer an attempt as close as possible to the human body and make it portable accessories. The ear clip computer can also check the health of the user who carries it. It is suitable to use as a hearing aid and can monitor the body functions of the user, such as tracking the pulse or body temperature and record how often the user eats something or sneeze.

Even if the user crashes, the device should be able to find the same and can possibly call an ambulance or notify relatives, the makers promise. The bulky working title for the device currently reads “Earclip -type Wearable PC”, a portable personal computer which is like an ear clip. Taniguchi and his team plan to develop the device with in years and ready to bring in the April 2016 to the market.